Our services spotlight information technology and information security. We build and operate best-practice IT solutions that support and secure our customers' business processes.
Consulting & Systems Engineering
Our experienced systems engineers are on hand to offer in-depth insights in the areas of information technology and information security. We evaluate existing solutions, show you ways for improvement and compare alternative approaches. Our SEs know the strategies that work, the technology providers that are trustworthy and the solution paths that are proven and practice-based. If you wish, our experts also take care of the entire project management for you. In that case, we focus on the business processes that need to be supported - while ensuring that your regular business operations are not affected.
We offer a wide range of managed services, including full operational management of your systems. Active Monitoring, Periodic Reporting, Ongoing Maintenance, Remote and On-site System Support are some examples of our services, which we combine to build your customised operations management solution. Our Operations Centre provides ongoing support for the managed services you have booked, such as Managed Secure Endpoint, Managed Secure Network or our Patch Management Service.
Our support professionals offer you comprehensive system and user support. Within the scope of our System Support we eliminate disruptions in your systems either by remote access or on site. Often, we proactively identify emerging issues that show up in your system monitoring. Our Service Desk Team is ready to assist your users with 1st and 2nd level support, also via remote access if necessary. We also take care of issues in your employees' working environments on premises if need be. All support cases are managed in our leading-edge ticketing system, with a guaranteed 24x7 coverage available.